PROFESSIONAL SUMMARY
IT Support & Infrastructure Specialist with 8 formal years of experience supporting systems, resolving technical issues, and managing infrastructure across aerospace, security, and energy sectors. Skilled in operating system administration, networking, and Linux environments. Known for hands-on problem solving, clear documentation, and a human approach to fast-paced, high-compliance settings.
TECHNICAL SKILLS
Project Management: Microsoft Project, Oracle Primavera P6, Jira, Agile/Scrum, Kanban, Microsoft Teams, SharePoint
Programming / Development: HTML, CSS, Python, SQL, ETL, Git, GitHub, GDScript, IT
Cloud & Infrastructure: AWS Cloud Practitioner, Linux, Active Directory, Windows, macOS
Data & Analytics: Microsoft Power BI, Oracle, SAP, Excel (Advanced), Google Sheets
PROFESSIONAL EXPERIENCE
LAN ADMINISTRATOR
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NYS SUPREME COURT, APPELLATE THIRD
June 2025 - Present
- Provide end-user support across 200+ court staff, delivering both onsite and remote troubleshooting for desktops, laptops, network printers (Lexmark, Toshiba, HP LaserJet), and Microsoft 365 applications
- Manage Active Directory Users & Computers (ADUC) accounts, OneDrive permissions, and shared Outlook calendars to ensure seamless collaboration and compliance with court IT policies
- Image and deploy device hardware using SCCM task sequences, including BIOS configuration and driver updates.
- Maintain accurate asset management logs and create step-by-step technical documentation to streamline imaging, deployment, and troubleshooting processes for the IT unit.
- Administer Teams meetings for Continued Legal Education, internal, and public hearings, including breakout room setup, recording management, and troubleshooting live video/audio issues.
- Support courtroom livestreams and remote proceedings using Wowza Streaming Engine, ensuring reliable video distribution for public access and compliance with open court requirements.
FIELD SERVICE TECHNICIAN
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BARRISTER GLOBAL
January 2025 - June 2025
- Delivered onsite and remote technical support, diagnosing, repairing, and demystifying hardware and software issues across desktops, laptops, and network devices
- Navigated service calls for clients, ensuring accurate ticket resolution through a ServiceNow platform
- Installed and configuried hardware, operating systems, peripheral devices, and network components
- Maintained detailed logs for asset management and quality assurance
TECHNICAL PROJECT MANAGER
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GE AEROSPACE
Jan 2024 - Nov 2024
- Led data-driven projects to restructure IT systems during GE's trifurcation, ensuring timely delivery and regulatory compliance across multiple technical departments
- Implemented comprehensive technical documentation processes that enhanced system quality and maintained ongoing compliance with aerospace industry standards
- Created performance metrics dashboards using Power BI, increasing visibility into project KPIs for senior stakeholders
- Utilized AWS, Linux, Oracle, Git, and Active Directory while managing technical project lifecycles
TECHNICAL PROJECT MANAGER
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SHEPHERD COMMUNICATION & SECURITY
Jul 2022 - Jun 2023
- Managed end-to-end delivery of 500+ technical projects including CCTV system deployment, access control implementation, and perimeter security systems
- Completed technical projects 10% faster than projected deadlines while maintaining quality standards
- Collaborated with customers to define project technical specifications, ensuring alignment with stakeholder requirements
- Utilized project tracking tools (Microsoft Project, Teams) to streamline reporting and optimize resource allocation
PROJECT MANAGER
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NORTHERN CLEARING, INC.
Nov 2020 - Jun 2022
- Managed a 40-person technical team to successfully complete a 100+ mile energy infrastructure project
- Developed comprehensive technical including Plans of Development (PoDs) and Requests for Information (RFIs)
- Implemented digital tracking systems for field operations that improved data collection accuracy by 35%
- Maintained project schedule compliance through critical path management using Microsoft Project
TECH SPECIALIST & ASSISTANT BUSINESS MANAGER
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COX WELL SERVICES, LLC
May 2020 - Nov 2020
- Developed project estimates and technical specifications, contributing to winning $800,000 in project bids
- Modernized the company's digital presence through UI/UX redesign, enhancing client engagement metrics by 40%
- Created technical documentation templates that standardized project deliverables across the organization
FIELD PLANNER
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COLUMBIA GROUP/TC ENERGY
Feb 2017 - Jan 2019
- Managed project scheduling for $24B energy infrastructure projects using Oracle Primavera P6 and Microsoft Project
- Oversaw technical deliverables, IT procurement, and quality assurance processes across multiple project phases
- Tracked assets via SPOT QR code for the movement of physical assets within a specific location
- Utilized SAP, Oracle, and Active Directory to maintain project data integrity across enterprise systems
GED & Digital Literacy Instructor
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Goodwill of Southwestern PA
Jan 2016 - Jan 2017
- Developed Individual Action Plans for high school equivalency candidates to achieve short and long term goals
- Taught computer literacy courses on Microsoft and Google programs to enhance students' skills
- Maintained case notes on every student and reported data to the National Reporting System
EDUCATION & CERTIFICATIONS
CompTIA A+ ce Certification
2025
IT Support Training | Per Scholas
Dec 2024 - April 2025
AWS Certified AI Practitioner
2025
AWS Certified Cloud Practitioner
2023
Web Devlopment, Python, and SQL Bootcamps | CanCode Communities
Oct 2022 - May 2024
Meta Front End Web Developer Certification
2022
Master's Cert in Project Management | University of Pittsburgh
2017
Master of Fine Arts in Creative Writing | Chatham University
2017
Bachelor of Fine Arts | West Virginia University
2010
TECHNICAL PROJECTS
Dirty Little Data Website
- Built a dynamic, responsive website using HTML, CSS, and JavaScript
- Integrated a custom API pipeline using Porkbun DNS and Netlify hosting, linked through GitHub
- Embedded video content and led UI/UX design with a focus on accessibility and modern aesthetics
Godot RPG Game Development
- Developed a card-based RPG using GDScript (Python-like language)
- Implemented CI/CD pipeline with GitHub including pre-commit hooks for code linting
- Utilized Git branching strategies and project management methodologies for collaborative development